Support on the go.
Native iOS and Android app for your agents. Real-time push notifications, full conversation threads, and contact management — wherever your team is.
Support doesn't stop when your team leaves the office. Whether an agent is between meetings, a business owner is travelling, or an on-call team member needs to handle an urgent escalation at 10pm, the 1CS mobile app ensures every conversation is accessible. The iOS app is a full-featured version of the 1CS workspace — not a stripped-down companion — giving agents the same inbox view, conversation history, and contact management they have on desktop.
Key capabilities
- ✓ Available on App Store and Google Play
- ✓ Push notifications for new conversations
- ✓ Full conversation history with file and image support
- ✓ Availability status and notification preferences
How Mobile App works
Four steps from setup to first resolution.
- 01
Download and log in
Find 1CS on the Apple App Store (search "1CS AI" or use App ID 6761543445). Log in with the same email and password as your web account. All your inboxes, conversations, and team settings sync automatically.
- 02
Enable push notifications
Allow notifications when prompted after login. You can configure notification preferences per inbox — for example, receive instant notifications for WhatsApp messages but only hourly digests for email. Badge counts show unread conversations on the app icon.
- 03
View and respond to conversations
The inbox view shows all channels, labels, SLA indicators, and assignment status — identical to the desktop version. Tap any conversation to see the full thread history, send messages, attach files, or leave private notes for teammates.
- 04
Set your availability and manage assignments
Toggle your status between Online, Busy, and Offline directly from the app. Your status affects which conversations are auto-assigned to you. Busy mode pauses auto-assignment while keeping you visible to teammates.
Full feature parity with the desktop workspace
Many mobile support apps offer only a read-only or simplified view of conversations. The 1CS iOS app is a native application built to offer the same core functionality as the web version: sending messages, assigning conversations, applying labels, using canned responses, leaving private notes, and viewing contact profiles. Agents who work primarily on mobile are not disadvantaged compared to those on desktop.
Push notifications and response time
Response time is the single most important factor in customer satisfaction scores. Push notifications in the 1CS app fire within seconds of a new message arriving — not on a polling cycle like email. For teams committed to sub-5-minute response times on WhatsApp or LINE, mobile notifications make this achievable even when agents are not at their desks. Notification priority can be escalated for conversations with breached SLAs.
Managing multiple inboxes on mobile
If your team manages multiple brands, products, or client accounts, the app shows all inboxes in a single unified view with per-inbox unread counts. You can filter the view to a single inbox when needed, or view all open conversations across all channels sorted by priority.
Who uses this
Teams that get the most value from Mobile App:
- → Business owners managing support themselves without being tied to a desk
- → Field service teams responding to customers between site visits
- → On-call agents handling urgent escalations outside office hours
- → Managers monitoring team conversation queues from anywhere
Set up Mobile App
Step-by-step guides from the 1CS Help Center:
Frequently asked questions
Everything you need to know about Mobile App in 1CS.
Ready to try Mobile App?
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