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Ready to ship tomorrow
Proven impact
Support that moves
your metrics
forward.
Actual results from teams using 1cs daily.
- +25%
- 11.1s
- −14%
01 · Omnichannel Inbox
8 channels. One unified inbox.
Manage WhatsApp, Email, Instagram, Facebook, Telegram, SMS, Live Chat, and Line — all from a single workspace, powered by Chatwoot.
- ✓ Centralise every customer conversation in one view
- ✓ Custom inboxes per channel and per team
- ✓ Labels, SLAs, auto-assignment, and canned responses
- ✓ Collaboration via private notes and @mentions
WhatsApp
Email
Instagram
Messenger
Telegram
Line
SMS
Live Chat
AI
Northpine Support · AI Agent
Trained on 248 articles · gpt-4o-mini
My package is 3 days late and I need it for a wedding tomorrow.
AI
I'm so sorry about the delay — that's stressful timing! I've flagged your order for expedited review. Our team will contact you within the hour with a resolution or a same-day alternative.
↗ Escalated to human · Maria · context attached
Does this come in size M?Do you ship to Norway?I need a refund of $80.
02 · AI Agents
Let AI handle the routine. You handle the rest.
Deploy AI agents trained on your knowledge base. They answer questions, analyse images, and hand off to a human agent — with full context — the moment it matters.
- ✓ RAG knowledge base with semantic vector search
- ✓ Image analysis via vision models
- ✓ Configurable escalation: unassign, assign, or round-robin
- ✓ Credit-based pay-as-you-go — no monthly seat fees
03 · Knowledge Base RAG
AI answers from your real data. Not guesses.
Your AI answers from your actual website and business content using vector search technology used by leading AI systems — not hallucinations.
- ✓ Connect your website, articles, or FAQs — AI reads and indexes them automatically
- ✓ Semantic vector search finds relevant answers, not just keyword matches
- ✓ Answers include source references you can trace back
- ✓ Powered by OpenAI embeddings + vector search (HNSW)
04 · Mobile App
Support on the go.
Native iOS and Android app for your agents. Real-time push notifications, full conversation threads, and contact management — wherever your team is.
- ✓ Available on App Store and Google Play
- ✓ Push notifications for new conversations
- ✓ Full conversation history with file and image support
- ✓ Availability status and notification preferences
05 · LINE Admin Consult
Your LINE group becomes the AI's safety net.
When the AI is unsure, it pings your admin LINE group instantly — with the customer question and a suggested answer. One tap approves it. The bot replies for you.
- ✓ Bot consults admins via LINE before escalating to live support
- ✓ Three actions: approve the draft, edit it, or take over the case
- ✓ Auto-escalates after 10 minutes if no one responds
- ✓ Manage everything from LINE — no extra app needed
💬 Customer asks
→ 🔔 LINE alert
→ ✅ Bot replies
06 · Commerce in chat
Turn a conversation into a completed sale.
Let customers browse, add items, and confirm an order in chat. Your team can review and send a payment-ready bill without leaving the conversation.
- ✓Product catalog, prices, and cart managed in one place
- ✓AI-assisted order confirmation with human control
- ✓Send a secure bill link with payment details
- ✓Track payment, delivery address, and fulfilment status
07 · Rich chat experience
Give customers something useful to tap.
Send product cards, images, and quick replies directly in the channels customers already use — so the next step is clear, not buried in a long message.
- ✓Photo cards with details and clear actions
- ✓Merchant-configured conversation starters
- ✓AI can share images from your knowledge base
- ✓Designed for LINE, Messenger, and web chat
Pricing
Pay for what your AI actually answers.
Credits never expire. No per-seat fees. Start with 100 free credits.
What's included in every plan
- ✓ Start with 100 credits free
- ✓ Unified inbox across all channels free
- ✓ AI chatbot reply: 1 credit per answer
- ✓ First 10 knowledge base articles free
- ✓ Knowledge base RAG included
- ✓ All 8 channels supported
- ✓ Auto top-up when credits run low
- ✓ Credits never expire
- ✓ No per-seat fees
FAQ
Questions, answered.
Can't find what you need? Our docs are exhaustive — and our humans are friendly.
How does credit-based pricing work? +
Each AI agent response consumes one credit. You buy a credit pack once — no subscriptions, no per-seat charges. Credits never expire, so you can buy in bulk and use them at your own pace.
Can I bring my own knowledge base? +
Yes. Upload PDFs, paste URLs, or connect your existing help centre. 1cs indexes your content with RAG (Retrieval-Augmented Generation) so your AI agents answer from your docs, not generic internet knowledge.
What happens when AI can't answer? +
The AI gracefully escalates: it can unassign the conversation, assign it to a specific agent, or use round-robin. The human agent receives the full conversation context — no copy-pasting required.
Do you support white-label? +
Yes. Enterprise plans include white-label options so your customers see your brand, not ours. Custom domains, custom bot names, and custom email sending domains are all supported.
Is there a free trial? +
Every new account starts with 100 free AI credits — no credit card required. Use them to test AI agents across any of the 8 supported channels before buying a credit pack.
Contact
Talk to us on LINE
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